Shipping Policy

Thank you for supporting our small business! We do our best to ensure your order arrives quickly, safely, and with care. Please review our shipping policy below.

Processing Time

• Orders are processed within 2-4 business days (Monday–Friday, excluding holidays).

• You will receive a confirmation email once your order has shipped, along with tracking information (when available).

Shipping Rates & Delivery Estimates

• Shipping rates are calculated at checkout based on your location and order size/weight.

Please note: Delivery times are estimates and not guaranteed. Once a package is with the carrier, we are not responsible for delays.

Local Pickup / Delivery

If you are local to Indianapolis, IN, we offer free local pickup/delivery (within a 20 mile radius of 46205). You’ll receive an email with details after checkout.

International Shipping

• We ship worldwide to select countries.

• Buyers are responsible for any customs duties, taxes, or import fees.

Lost, Damaged, or Stolen Packages

• We are not responsible for packages lost or stolen after delivery has been confirmed by the carrier.

• If your package arrives damaged, please contact us within 14 days with photos, and we’ll work with you to resolve it.

Questions?

If you have any questions about shipping or special requests, please reach out to us at info@enchantedjourney317.com